IT Manager
AF Securities
Full-time
Sep 2024 - Present
• Serve as CTO-equivalent technical lead, managing integration between in-house programmers (AlphaSS) and the core trading system provider (EGID).
• Act as primary technical point of contact for system provider EGID and hosting datacenter EGIT, coordinating platform releases, uptime, and infrastructure changes.
• Architect hybrid identity infrastructure using AD hybrid join, Azure AD Connect, Microsoft Entra ID, and Microsoft Intune, integrating on-premises Active Directory with cloud endpoint management.
• Deploy and manage FortiGate, FortiAnalyzer, Kaspersky XDR Optimum, and SoftEther VPN, reducing security incidents by 40% through centralized policy and traffic inspection.
• Administer MeshCentral for remote device management and Snipe-IT for IT asset tracking.
• Manage biometric and access control systems (CrossChex, Anviz) for physical security integration.
• Migrate on-premises Exchange to Exchange Online, improving email availability to a 99.9% SLA and reducing admin overhead by 25%.
• Manage MS-SQL database clusters supporting trading platforms with 99.9% uptime.
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IT Infrastructure Manager
Abgad (Khazna Consumer Finance; previously Pharos Consumer Finance)
Full-time | Promoted from IT Manager
Feb 2023 - Sep 2024
• Deployed Azure Web Apps and Azure Database instances supporting production applications.
• Built IIS preconfiguration tooling to standardize website attachment and streamline update deployment across IIS servers.
• Configured F5 load balancing and high availability for servers and firewalls, and designed live network segmentation for security zoning.
• Configured SSL VPN and IPsec site-to-site tunnels connecting branch offices with automated failover.
• Engineered Fortinet security fabric (FortiGate/FortiSwitch/FortiAP) across three sites, centralizing policy management via FortiManager.
• Used FortiAnalyzer SIEM to identify anomalous traffic and proactively block more than 200 potential threats monthly.
• Optimized Azure resources through VM rightsizing and reserved instances, achieving $45K in annual cloud cost reduction.
• Managed MS-SQL high-availability groups, maintaining RPO under 15 minutes for critical financial databases.
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IT Manager
Abgad (Khazna Consumer Finance; previously Pharos Consumer Finance)
Full-time
Aug 2022 - Jan 2023
• Installed, configured, and administered Windows Server, Active Directory, Group Policy, file shares, WSUS, WDS, and FortiGate firewall
• Developed and implemented IT infrastructure strategies, policies, and procedures
• Monitored and maintained IT systems, networks, and applications ensuring optimal performance
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IT Manager
HD Securities
Full-time
Oct 2019 - Jul 2022
• Spearheaded Sophos XG firewall deployment replacing legacy infrastructure, improving threat detection accuracy by 35%
• Led IT team of 4 technicians through ITIL-based change management processes, achieving 98% on-time project delivery
• Implemented WDS automated imaging reducing workstation deployment time from 4 hours to 45 minutes
• Established disaster recovery protocols with 4-hour RTO through Azure Site Recovery implementation
• Configured DFS namespace and replication for 5TB of shared data across 2 sites ensuring 99.9% file availability
• Managed IT staff including hiring, training, and performance evaluation
IT Manager
NEN Global
Full-time
Jan 2019 - Oct 2019
• Developed and implemented IT strategies supporting organizational goals across multiple locations.
• Configured Windows Server, Active Directory, Group Policy, and pfSense firewall infrastructure, maintaining 99.8% uptime.
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Network & System Administrator
ASA Business Group
Full-time
Feb 2018 - Dec 2018
• Installed, configured, and administered Windows Server, Active Directory, Group Policy, file shares, and Sophos Firewall.
• Developed security policies to protect data, software, and hardware from unauthorized access.
Technical Support Specialist
E-Finance
Full-time
May 2015 - Feb 2018
• Delivered L2/L3 technical support for four major government digital transformation projects: Petroleum Products Distribution Management, Social & Solidarity Safety Programs, Farmer Development Program, and the Traffic Department at the Ministry of Interior.
• Resolved 95% of network connectivity and Active Directory authentication tickets within SLA timeframes.
• Deployed and configured Windows Server infrastructure across 12 remote sites supporting more than 500 end users.
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IT Network Administrator
UBC Brokerage Company
Full-time
Dec 2014 - May 2015
• Installed, configured, and administered Windows Server 2012 R2, Active Directory, Group Policy, file shares, and Sophos XG Firewall UTM.
• Managed brokerage trading systems and ensured regulatory compliance.
Technical Support Agent
Xceed
Full-time
Dec 2013 - Sep 2014
• Provided technical support for TE-Data broadband accounts, resolving more than 80 connectivity issues daily with 95% customer satisfaction.
IT Support Officer
Namaa Securities Brokerage Company
Full-time
Nov 2008 - Sep 2013
• Installed, configured, and administered Windows Server, Active Directory, Group Policy, file shares, and firewall infrastructure.
• Managed margin trading systems, back-office operations, and international trading platforms.
Customer Service & IT Official
Tadawel Securities Brokerage Company
Full-time
Nov 2006 - Nov 2008
• Managed branch IT infrastructure and trading workstation support.
• Served as Customer Service Official, acting as a delegate for headquarters and handling customer communications.